Terms

ORDER TIMELINE

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Our company handcrafts all products within 3-5 Business DAYS.

Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

HANDMADE DISCLAIMER
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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade.

Care for your new product(s) by:

* Taking care to handle glass jars and bottles carefully.

* Using a spoon to scoop scrubs and taking care not to introduce water to them as they are preservative-free products.

*Test on a small area of your body first.

*Store in a cool dark place to preserve the scent of the essential oils

Your product(s) can be damaged if:

*You introduce water into them.

* You leave them open or in a sunny, warm place (The scent of the essential oils tends to dissipate in bright, sunny areas.)

Custom orders

We always love creating new products from scratch.

Please contact us for a quote.

Custom orders can have a lengthier processing time.

Ask us for details.

SHIPPING
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Our company ships through the following carriers

* [UPS, USPS, FEDEX]

Cost calculations

* We do not add any extra handling charges. The shipping costs reflect the actual cost to ship your item.

*We are sorry, but we do not ship internationally at this time.

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 3 Days to be made or 5 Weeks for Custom-ordered Soap  to be handmade. Please contact us if you need an item quickly and we will try to accommodate you!

RETURNS
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Due to the nature of the items, we cannot accept returns, but please contact us if you are unhappy with your order. We have a 100% Satisfaction Guarantee.

Refunds (if applicable)

Please contact us if you are unsatisfied with your order or the item arrived damaged and we may issue you a refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@honestrootsfarm.com

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* You contact us for a refund more than 30 days after delivery

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@honestrootsfarm.com

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.